In the final episode of this Inside censhare mini-series of special guests from customer and partner event, ecosphere days 2017, I sit down with James Naylor, Group Publishing Systems Manager at Slimming World.

Last week censhare sponsored the Forrester’s CX Europe Summit. Its theme was how to create a better Customer Experience (CX) in what has been coined “The Age of the Customer”.

A few of us were at the Forrester CXEurope 2017 Summit last week, it was a really good event. But, it seemed that content was conspicuous by its absence.

This week’s roundup includes a formula for effective marketing, an explanation of how brick and mortar stores are actually thriving in the digital age and AI in the workplace.

Inside censhare continues with Theresa Regli, Chief Strategy Officer at KlarisIP and leading Digital Asset Management (DAM) practitioner and industry expert.

This week I am inspired by Adam Grant's theory of three kinds of people found in organizations - Givers, Takers and Matchers - and relate it to the nature of content marketing.

As the end of the year continues to encroach and planning for 2018 ramps up, this week’s Monday Morning Memo is also a Monday Morning planning session!

censhare joined advertisers and marketers in Manhattan last week for ad:tech 2017, a thought-provoking two days focusing on the adoption of creative technological solutions to improve customer experience.

This week we continue our short series of going outside censhare with another extended interview, this time with Cathy McKnight, Co-Founder and Vice President of Consulting Operations from analyst, research and consulting firm, Digital Clarity Group.