The rise of digital channels and changing consumer habits have created challenges for marketing teams. Success requires a customer-focused strategy that integrates multiple touchpoints.
However, this is no easy task—it demands collaboration, coordinated customer journeys, and cross-channel performance tracking. Research shows only 28% of CMOs have achieved this, often due to operational silos and limited resources.
This Playbook is a practical guide for modern marketers navigating multichannel demands.