Future-proofing your DAM selection
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Some companies struggle to define what omnichannel means and to prepare accordingly. But Digital Clarity Group tackles this in its report, explaining the ins and outs as well as how you can get started with your own omnichannel strategy.
Professionals would readily agree that launching into a million pound campaign or strategy would be a bad idea if they weren’t fully sure of what that campaign actually entailed. And yet recent research from Digital Clarity Group (DCG) would suggest many organizations are doing exactly that.
In its paper, Omnichannel Success Depends On Knowing Your Customer, exclusively available as a censhare resource, DCG reveals that some companies are struggling to even define what omnichannel means, let alone provision themselves properly to tackle it.
The paper aims to set this straight. It offers the most up to date definition of omnichannel, resolves some of its challenges, shares examples of some brands’ stellar approach to omnichannel customer experience, and illustrates the steps organizations can take to improve their omnichannel readiness. This includes:
To learn more about the steps you should be taking for omnichannel success, download DCG’s Omnichannel Success Depends On Knowing Your Customer today.