Performing Enhancing censhare Services and Support

Professional Services Tailored for Lasting Success

Our specialized Professional Services enable you to maximize your investment in censhare. From strategic consultation to seamless deployment, we ensure that your project is meticulously planned and delivered on schedule. With over 200 years of experience and more than 350 satisfied customers worldwide, our commitment to excellence and reliability stands unmatched.

censhare’s Professional Services team is dedicated to ensuring you get the most out of your platform. From initial implementation to ongoing consultancy and support, our tailored packages and expertise help drive your success.

Consulting Services: Your Partner in Excellence

Unlock the full potential of your censhare environment with our personalized Consulting services. Designed for businesses that demand more, our expert consultants provide tailored sessions to help you:

Define New Requirements
Understand and implement your evolving needs.
Proactive Optimization
Ensure your systems run efficiently and effectively.
Peer-Review and Strategic Advice
Get ongoing support to keep your operations aligned with business objectives.

Why Choose censhare Consulting?

Dedicated Solutions
One-on-one sessions with experienced censhare professionals.
Proactive Advice
Prevent issues before they arise with expert guidance.
Scalable Packages
From weekly quests to full day Workshops - flexible options designed to grow your business.

Silver
Support times
9:00 am - 6:00 pm
Mon - Fri (local time zone, excluding local bank holidays)

Guaranteed response time for urgent cases according to SLA:
4 hours

Support flat rate via ticket system according to SLA (excluding change requests):
16 hours

Languages
DE/ENG
Gold
Support times
9:00 am - 6:00 pm
Mon - Fri (local time zone, excluding local bank holidays)

Guaranteed response time for urgent cases according to SLA:
2 hours

Support flat rate via ticket system according to SLA (excluding change requests):
40 hours

Languages
DE/ENG

Access to the e-learning academy and all training content including future training opportunities:
1 user
Platinum
Support times
24/7
(local time zone, with the exception of local bank holidays)

Guaranteed response time for urgent cases according to SLA:
1 hour

Support flat rate via ticket system according to SLA (excluding change requests):
Fair use

Languages
DE/ENG

Access to the e-learning academy and all training content including future training opportunities:
3 users

Customer Success: Your Advocate for Excellence

Your Customer Success Manager (CSM) is dedicated to ensuring you get the most out of your censhare experience. The CSM will:

Guide You
Help you achieve your goals quickly and maximize the platform’s potential.
Support You
Assist during all phases of your censhare project for smooth processes.
Training Programs
Designed to help you get the most value from censhare, with experts providing the guidance and training to suit your needs, whether in groups or as individual tasks.

FAQ

Service Level Agreements (SLAs) are formal agreements between a service provider (like censhare) and a customer that define the level of service. The SLA also describes how performance will be measured and approved, and what happens if performance levels are not met. censhare’s three-tiered system includes the following SLA levels: Silver, Gold, and Platinum. Please download our brochure for more information

The SLAs offer a range of premium benefits designed to support your censhare experience and empower your business to achieve even greater results by meeting your needs head on.

For any questions regarding the SLAs, please reach out to your censhare sales representative or get in touch via this link