censhare Academy

The censhare Academy provides customers and partners with a variety of resources designed to guide you and your team on a journey of learning and discovery through the many features and capabilities of censhare.

Whether you are an experienced censhare user or just starting out, you can get access to on-demand training content that’s relevant to your role, area of focus, and level of expertise, when and where it’s convenient for you.

Already a customer? Register for the Academy below. Not yet a customer? ‘Get in Touch’ and connect with us!

Silver
Support times
9:00 am - 6:00 pm
Mon - Fri (local time zone, excluding local bank holidays)

Guaranteed response time for urgent cases according to SLA:
4 hours

Support flat rate via ticket system according to SLA (excluding change requests):
16 hours

Languages
DE/ENG
Gold
Support times
9:00 am - 6:00 pm
Mon - Fri (local time zone, excluding local bank holidays)

Guaranteed response time for urgent cases according to SLA:
2 hours

Support flat rate via ticket system according to SLA (excluding change requests):
40 hours

Languages
DE/ENG

Access to the e-learning Academy and all training content including future training opportunities:
1 user
Platinum
Support times
24/7
(local time zone, with the exception of local bank holidays)

Guaranteed response time for urgent cases according to SLA:
1 hour

Support flat rate via ticket system according to SLA (excluding change requests):
Fair use

Languages
DE/ENG

Access to the e-learning Academy and all training content including future training opportunities:
3 users