Our proven omnichannel content platform lets you master your content in any language, locally or globally, to provide a consistent omnichannel customer experience. Clients like Allianz, Lands’ End, Dyson, Christie’s and hundreds more rely on censhare to deliver brand accurate, up-to-date content, and make the most of every opportunity to reach the right customer at the right time. censhare. Master your content.

For our team in Munich, Germany location we are looking for you, at the next possible date, in the function of:

Customer Success Manager (f/m/d)

Why you?

Because you matter!

• You manage the entire customer lifecycle from onboarding to long-term operation.
• You analyze customer data to enhance their experience and handle de-escalation.
• You are responsible for migrating customers from old SLA contracts to new SLA contracts.
• You upsell additional services and products based on the brand image.
• You build strong client relationships and support their transition to active accounts.
• You provide product knowledge, and demonstrations, and promote upselling.
• You collaborate in creating training courses and educational materials.
• You review customer feedback and seek opportunities for improvement.

Because you have a lot to offer!

• You have technical proficiency and experience related to the censhare product or proven work experience as a Customer Success Manager or in a similar role.
• You have strong communication and empathy skills in dealing with customers: the ability to proactively manage customer expectations, recognize their needs, and translate them into action.
• You draw your enthusiasm from the satisfaction of your customers, have a high customer orientation, and can build long-term relationships.
• You have strong conflict management and conflict resolution skills.
• You have a passion for people, initiative, and a willingness to think outside the box.
• You can work well under pressure and remain calm and focused on the essentials.
• You can communicate technical and business challenges and solutions clearly and confidently.

Why us?

Because we have a lot to offer!

• We offer an individual, annual training budget to support your professional development and personal growth.
• We give you the opportunity to learn up to 14 languages through a professional Babbel account.
• We encourage flexible working hours and hybrid working solutions.
• We believe in a connected world: get inspired by working remotely up to 60 days per year, from anywhere you like within the EU.
• We support our local or global communities under our motto #censharingiscaring.
• We are aware of our responsibility, therefore sustainability plays a big role in our everyday life.
• We love to celebrate! Our events are just a blast and will be even better with you.
• We celebrate your special events – for example birthday and work anniversaries.
• We collaborate with highly motivated, competent colleagues from more than 30 different countries

You and we?

Sounds like a match!

Join an environment which takes care of its employees by valuing and respecting everyone for who they are. We highly appreciate every individual's development and background that contributes to the value of the team.

Please submit your application – in English – including your earliest possible start date and salary expectation, using the form below.

Archana is looking forward to getting to know you! If you have any questions, please contact her.